IT Support

• Provide advanced technical support and troubleshooting for Portioning equipment and solutions
• Act as the technical reference point for Portioning-related mechanical, electrical, software, and application questions
• Resolve technical cases remotely and coordinate quality issues and escalations
• Support commissioning, upgrades, field tests, and new product introductions
• Facilitate communication between customers, Field Service, Product Management, Innovation, and Engineering teams
• Analyze machine performance and drive root-cause analysis and corrective actions
• Create and maintain Service Infos, Service Letters, troubleshooting guides, and technical documentation
• Monitor field feedback and support continuous product improvement activities
• Deliver technical training and support knowledge development across regions
• Participate in prototype validation, pilot installations, and product lifecycle activities
• Identify upgrade and service improvement opportunities for customers
• Maintain accurate equipment and installed base information

Explore Technical Support Specialist III at JBT Marel. Review requirements and application details.