IT Support

• Provide day-to-day IT support for colleagues in the Cairo office and remotely for staff globally.
• Troubleshoot hardware, software, account access, SaaS, network, and endpoint issues.
• Manage and prioritize tickets using Freshdesk.
• Support onboarding, offboarding, and user access management across company systems.
• Administer and maintain Google Workspace and other business applications.
• Assist with device management using Pulseway and JAMF.
• Maintain IT documentation, user guides, asset records, and internal knowledge base articles.
• Identify recurring issues and improve support processes.
• Support IT compliance activities, including vendor management, access reviews, evidence collection, control monitoring, and remediation efforts.
• Contribute to IT projects involving tool rollouts, process improvements, endpoint management, and security initiatives.
• Work with the IT Manager in Amsterdam and Senior IT Support Specialist in Cairo.

Explore IT Specialist – SaaS Systems & Support at Incision. Review requirements and application details.