IT Support

• Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
• Improve the underlying platform or AI agent so resolved issues do not recur
• Maintain public and internal knowledge-base documents, including known issues
• Build automations to streamline support workflows
• Serve as first point of contact for platform incidents during working hours
• Manage public status updates and customer communication
• Potentially transition to software engineering, pre-sales engineering, or post-sales engineering after 6-12 months

IT Support jobs in Europe

Technical Customer Support Engineer