IT Support

• Provide direct technical support to end users via phone, email, walk-up, and web
• Support IT-based systems including Wynne Rental-man, AS/400, email, PC network systems, Microsoft Office, printing, scanning, faxing, basic computer hardware, and web systems
• Provide Tier II support and assist Level I helpdesk technicians
• Identify, research, and resolve technical problems
• Respond to telephone calls, email, and personnel requests for technical support
• Document, track, and monitor problems to ensure timely resolution
• Manage and administer customer support systems and departmental systems
• Work with department team members on cross-communication and cross-training
• Perform other duties assigned by the manager
• Improve service delivered by the CMIS department

Explore IT Helpdesk Technician at Sunbelt Rentals, Inc.. Review requirements and application details.