IT Support

• Keep the help desk dashboard at zero, including open tickets, pending account requests and system health alerts
• Resolve most support tickets and escalate remaining issues with investigation completed
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and other tools
• Troubleshoot calling, callback and voicemail issues with agents and coordinate with Vonage support
• Manage business phone number assignments, releases and spam-label removal requests with AT&T, Verizon and T-Mobile
• Maintain users and numbers in the business texting platform
• Process call-recording deletion requests under the privacy process
• Correct sales and order records when automated checks flag mismatches
• Serve as the first point of contact for 150+ users and manage accounts, phone setup and support tickets

IT Support jobs in Honduras

IT Help Desk Specialist