IT Support

• Effectively resolve customer inquiries in a considerate, accurate, and timely manner
• Triage, respond to, and de-escalate inbound customer support requests while maintaining professionalism and customer satisfaction
• Troubleshoot all aspects of the client's platform and technology
• Contribute to handling escalations while working cross-functionally with Support, Customer Success, Product, and Engineering
• Maintain detailed support documentation for internal and external use
• Contribute to developing best practices, team processes, and peer training
• Advocate for customers and solutions that best enable them on client software

IT Support jobs in Latin America

Technical Support Specialist