IT Support

• Provide first-level technical support for hardware, software, and account-related issues
• Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
• Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
• Escalate advanced technical issues to senior IT staff when necessary
• Document tickets, troubleshooting steps, and resolutions accurately
• Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
• Support remote employees using remote access and support tools
• Maintain awareness of HIPAA and security best practices when handling systems and user data
• Deliver excellent customer service and maintain professionalism during high-pressure situations
• Help improve onboarding, documentation, and operational efficiency
• Contribute positively to company culture and team collaboration

Level 1 Help Desk Technician

• Own the lifecycle of security documentation, including IT Security Policy, Security Incident Response Procedures, Business Continuity Plan, Disaster Recovery Plan, AI Policy oversight, and related documents
• Keep security frameworks current, aligned with evolving threats, and compliant with industry standards and regional privacy regulations
• Maintain, update, and upgrade security systems including Microsoft Defender, Sophos, BitLocker, and Microsoft Intune
• Lead obtaining and maintaining security certifications such as ISO 27001, SOC 2, and Cyber Essentials
• Coordinate with external auditors, prepare certification documentation, and drive remediation of identified gaps
• Respond to client security questionnaires, RFPs, and due diligence requests
• Research and recommend cost-effective security tools and controls
• Manage annual information security risk assessments across Microsoft 365, endpoint infrastructure, and third-party integrations
• Coordinate internal and external audits, track findings, and drive remediation plans
• Design, develop, and deliver annual security awareness training, including phishing simulations and policy refreshers through HAcademy
• Monitor vulnerability alerts from vendor advisories, threat intelligence feeds, and endpoint protection tools
• Assess threats, coordinate patches or mitigations with the IT team, and escalate incidents according to procedures
• Research, evaluate, and recommend security solutions; manage cybersecurity vendors and tool integrations
• Contribute to procurement decisions with the Regional IT Director and maintain vendor relationships
• Provide backup IT support and infrastructure functions, including endpoint troubleshooting, user support escalations, Microsoft 365 administration, and infrastructure tasks
• Train and advise the wider IT team on cybersecurity best practices
• Provide ad hoc end-user support and infrastructure assistance to ensure reliable IT operations

IT Support jobs in Malaysia

Level 1 Help Desk Technician

APAC IT Manager, Cybersecurity