IT Support

• Deliver onsite technical support for end users across multiple sites
• Troubleshoot hardware, software, workstation, and computer imaging issues
• Respond to support needs through service desk tickets, walkups, phone, and email
• Provide full lifecycle support for computer systems, desk phones, and mobile devices
• Collaborate with network and systems teams on onsite infrastructure installation, maintenance, testing, and operations
• Ensure support requests are resolved according to agreed SLAs
• Manage IT KPIs, dashboards, and performance reports
• Provide advanced technical support to the IT Support team
• Maintain IT assets, including procurement, inventory, FIFO issuance, and disposal
• Manage mobile device procurement, provisioning, inventory, and disposal
• Track equipment and software lifecycles, licensing, renewals, and hardware replacements
• Manage employee onboarding and offboarding, including Active Directory accounts and IT equipment
• Manage the computer deployment and client hardware replacement programs
• Oversee conference room and VTC system lifecycle management
• Collaborate with suppliers on hardware selection and pricing
• Support budgeting, expense monitoring, quotations, and compliance with security policies
• Identify recurring issues and follow escalation procedures
• Coordinate planned and unplanned IT outages and communications
• Coordinate onsite IT contractors and verify completed work
• Support continuous improvement projects and maintain IT process documentation
• Create knowledgebase articles and train technicians
• Participate in cross-functional projects and practice 5S methodology
• Manage and evaluate 6–10 direct reports, including hiring, scheduling, performance management, and discipline
• Manage geographically dispersed teams through remote coaching, communication, workload balancing, and periodic onsite visits

Explore IT Support Manager at Liebherr Group. Review requirements and application details.