IT Support

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries
• Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed
• Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests
• Process provider and member updates while maintaining accuracy, compliance, and documentation standards
• Meet established service, quality, and productivity goals while delivering professional and responsive customer support
• Support Montana Medicaid operations
• Help healthcare providers resolve questions and issues related to Electronic Data Interchange, provider services, and healthcare transactions

EDI Helpdesk Representative

• Initiate new customer setup and portal access
• Monitor setup processes and address delays to ensure safety and compliance requirements are completed
• Initiate account changes such as bank accounts and addresses
• Explain how to do business with CHS and use digital tools
• Provide posted bids and price sheet quotes
• Support contract policy compliance, signatures, unfulfilled contracts and over-applied bushel designations
• Handle pricing, invoices and ticket applications
• Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status, and document reprints
• Intake payments and explain payment application
• Handle disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
• Provide general support regarding location wait times, payment destinations and operating hours
• Support 1099 and patronage statement inquiries
• Review sales-provided contract details for accuracy
• Execute contract creation and amendments
• Manage electronic documents
• Compile and distribute stakeholder reports
• Monitor contract performance and track form status for compliance
• Perform other duties as assigned

IT Support jobs in Montana

EDI Helpdesk Representative

Technical Customer Support Representative – Experienced