IT Support

• Develop and execute infrastructure and operations strategies aligned with enterprise priorities, business needs, risk direction, and available resources
• Lead managers accountable for System Engineering, Network Engineering, IT System Administration, Desktop Support, and IT Service Desk Support Technician functions
• Establish governance, service expectations, performance measures, and accountability for infrastructure operations and related technology services
• Direct infrastructure architecture, modernization, capacity, lifecycle, and technical debt planning across compute, storage, virtualization, network, backup, endpoint, cloud, and related platforms
• Govern architecture and investment decisions involving availability, resilience, scalability, supportability, security, recoverability, unsupported technology, and residual risk
• Own enterprise CMDB strategy and governance, including configuration data standards, service mapping, ownership, lifecycle status, business criticality, recovery priority, and data quality
• Govern CMDB and asset management integration with acquisition, change, incident, problem, disaster recovery, audit, and decommissioning processes
• Develop infrastructure resilience, backup, recovery, replication, immutability, and disaster recovery strategies
• Sponsor recovery validation and readiness reviews, hold managers accountable for remediation, and escalate material capability, risk, or funding gaps
• Lead infrastructure decision-making during major incidents and govern post-incident reviews, corrective actions, and unresolved-risk escalation
• Lead operating and capital planning, investment prioritization, financial performance, and vendor strategy for the assigned portfolio
• Build business and executive partnerships, communicate infrastructure performance and risks, support compliance and continuous improvement, and align infrastructure priorities with organizational objectives

IT Support jobs in New Mexico

Director, IT Infrastructure Operations