IT Support

• Respond to customer requests on client applications via phone, email, or self-service portal
• Field end-user communication and create and document tickets
• Troubleshoot issues and escalate incidents as needed
• Develop spreadsheets, briefings, and other program documents
• Provide initial support and analysis for incident classification, ticket ownership, monitoring, tracking, communication, resolution, and recovery
• Enter contract-related datasets and perform analysis and reconciliation
• Close incidents and monitor ticket progress toward resolution
• Communicate with stakeholders involved in incidents
• Review calls and emails for accuracy
• Submit monthly QA reports for assigned analysts
• Conduct monthly QA check-in and other meetings
• Ensure new processes are adopted by assigned analysts
• Review and update QA documentation
• Perform QA on analysts undergoing QIP
• Submit monthly self-service ticket QA reports
• Assist leads with coaching and training
• Report to the UERP Supervisor and Delivery Manager
• Perform other duties as assigned

Help Desk Specialist

• Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity
• Support employee lifecycle workflows, including onboarding, offboarding, and role changes
• Maintain identity and access management tasks, including provisioning, SSO, and group and role-based access
• Help maintain device fleet health via MDM, including compliance, endpoint protection, patching, and configuration
• Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review preparation, and control adherence
• Keep operational documentation current
• Collaborate with People, Security, and Engineering on cross-functional requests

IT Support jobs in Oregon

Help Desk Specialist

IT Specialist