IT Support

• Investigate technical requests from internal users related to hotel and room availability.
• Handle alerts related to drops in availability by analyzing issues, developing and testing hypotheses, and monitoring progress toward restoring availability metrics.
• Reduce the workload of Development and QA teams by deepening technical and functional expertise.
• Contribute to building and optimizing internal processes and improving the product.
• Participate in regular meetings with the Product team.
• Manage projects and create and maintain documentation.
• Develop AI-powered automations and support other process improvement initiatives.

IT Support jobs in Serbia

Technical Support Specialist