IT Support

• Oversee installation, configuration, patching, and maintenance of hardware and system software for on-premises environments
• Ensure high availability, performance, and security of infrastructure systems supporting business operations
• Manage physical data centers, server rooms, racks, cabling, and environmental equipment
• Lead infrastructure troubleshooting and incident resolution to minimise downtime and ensure rapid response
• Coordinate infrastructure upgrades, hardware refreshes, and capacity planning
• Implement and enforce security controls for on-premises systems in alignment with organisational policies
• Maintain infrastructure documentation, inventory, and asset tracking
• Collaborate with application and security teams for seamless IT operations
• Provide technical guidance, mentoring, and leadership to infrastructure support teams across Windows, Linux, Storage, and Network
• Support business continuity and disaster recovery planning for on-premises infrastructure

IT Infrastructure Principal Engineer

• Provide remote and onsite technical software support for Circle’s imaging products to customers throughout the region
• Analyze, categorize, and prioritize customer issues
• Provide consultative services on customer system infrastructure
• Facilitate optimal cardiology and radiology workflows
• Troubleshoot clinical production issues and shift priorities effectively
• Maintain excellent knowledge of Circle’s product suite and cardiovascular imaging
• Provide recommendations regarding performance, system capacity, and business continuity
• Handle escalated pre- and post-sales situations promptly and consistently
• Assist in developing and maintaining support tools and systems
• Document customer feedback and issues in the ticketing system
• Assist with remote installation and configuration of Circle products
• Support department process development, enhancement, documentation, communication, and adherence
• Assess company needs and support initiatives improving customer support
• Promote exemplary service to end users and distributor/OEM partners
• Participate in an on-call rotation
• Conduct onsite customer visits, attend conferences and trade shows, and conduct or receive training as needed
• Report to the Senior Manager, Global Solutions and Support

IT Support jobs in Singapore

IT Infrastructure Principal Engineer

Technical Support Specialist