IT Support

• Initiate new customer setup and portal access
• Monitor setup processes and address delays to ensure safety and compliance requirements are completed
• Initiate account changes, including bank account and address changes
• Provide customers information about doing business with CHS and using digital tools
• Provide posted bids and price sheet quotes
• Ensure contract policies are followed, including gathering signatures and following up on unfulfilled contracts and over-applied bushel designations
• Own and answer general pricing, invoice and ticket application questions
• Support product delivery, order fulfillment, contract amendments and confirmations, and billing/payment balances
• Facilitate inquiries about customer and settlement payments, prepay balances, invoice and payment/contract status
• Reprint documents and intake payments, explaining how payments should be applied
• Intake and resolve disputes involving delivery issues, invoices, contracts, pricing discrepancies and quality
• Provide general support regarding location wait times, payment destinations and operating hours
• Support 1099 and patronage statement inquiries
• Review sales-provided contract details for accuracy
• Execute contract creation and amendments
• Manage electronic documents
• Compile and distribute relevant stakeholder reports
• Monitor contract performance and track form status for compliance
• Perform other duties and responsibilities as assigned

Explore Technical Customer Support Representative, Experienced at CHS Inc.. Review requirements and application details.