IT Support

• Support customers and internal stakeholders via ticketing system and phone by investigating issues, providing solutions, and guiding users step-by-step
• Analyze interactions between drone hardware, onboard computers, and software ecosystem to diagnose user problems
• Report recurring field issues and package complex anomalies with detailed, actionable context for Quality/R&D teams
• Serve as the internal hardware expert and share technical knowledge with the Customer Support team
• Author and maintain technical articles for customer-facing knowledge base and internal documentation
• Process and enter customer spare parts orders, track timely resolutions, and oversee drone repairs and maintenance at HQ
• Report directly to the Head of Customer Support

IT Support jobs in Switzerland

Technical Customer Support Specialist