IT Support

• Provide day-to-day IT support for hardware, software, account access, and connectivity issues across macOS, Windows, and Linux
• Set up and maintain employee and office technology devices, including laptops, workstations, mobile devices, peripherals, printers, scanners, displays, and meeting room equipment
• Administer MDM, including device enrollment, configuration profiles, application deployment, updates, and device security policies
• Manage IT onboarding and offboarding, including device preparation, account provisioning, access changes, and equipment returns
• Administer workplace applications and SaaS tools, including user accounts, permissions, and licenses
• Manage and troubleshoot office Wi-Fi, VPN access, network equipment, internet connectivity, meeting room, and video conferencing systems
• Coordinate with service providers when needed
• Maintain IT equipment and software license inventory; coordinate purchasing, repairs, warranties, and replacements
• Apply IT security practices including MFA, disk encryption, endpoint protection, and timely access removal
• Document common issues and solutions, maintain setup guides, and help employees use company tools
• Identify recurring issues and improve IT workflows through standardization and automation

Explore Senior IT Specialist at AppNation. Review requirements and application details.