IT Support

• Perform final technical verification, production readiness checks, and Go-Live launches for merchants
• Handle technical onboarding and payment routing configuration for PSP, on/off-ramp, and card integrations
• Issue API keys and configure system environments
• Validate API requests and troubleshoot integrations using Postman
• Investigate incidents through transaction analysis and root-cause identification using JSON payloads, SQL queries, and Grafana logs
• Replicate and isolate bugs between merchant and platform sides
• Escalate technical issues to Engineering
• Support pre-live merchant configurations, payment method setups, and production activation

Explore Integration Manager, Technical Support Specialist at Utorg Labs. Review requirements and application details.