IT Tech

• Provide outstanding customer service to internal employees
• Process support request tickets and meet target SLAs
• Use and improve IT procedures, policies, and troubleshooting documentation
• Answer incoming support calls from grow, production, and retail facilities nationwide
• Work with vendor engineers, project managers, and support technicians to resolve application issues
• Assist with digital asset management and tracking
• Assist with existing and legacy application management, including AD groups
• Create and remove user accounts across systems for new hires and terminations
• Collaborate with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience
• Provide innovative solutions to uncommon problems
• Work as part of the service desk team to manage planned and unplanned technology communications
• Partner with support technicians and IT leadership to design documented solutions as the organization grows
• Perform other tasks assigned by the IT Service Desk Manager or IT Service Desk Supervisor

IT Tech jobs in United States

IT Service Desk Tech 2