IT Technician

• Configure, set up, and troubleshoot laptops and other endpoint devices
• Install operating systems, necessary software, and drivers on new laptops
• Configure laptops for network access in compliance with security policies, including VPN and firewall requirements
• Install office productivity tools and antivirus software while ensuring proper licensing
• Provide first-level technical support for hardware, software, and peripheral issues
• Troubleshoot laptop performance, operating system, and connectivity issues
• Handle software upgrades, patches, and application troubleshooting requests
• Maintain inventories of laptops, peripherals, and related equipment
• Track laptop configurations, serial numbers, and software installations
• Guide users on proper laptop use and maintenance
• Document and update user requests in the IT ticketing system through resolution
• Configure encryption, password policies, and security updates
• Collaborate with IT support staff and departments on hardware and software rollouts or upgrades
• Resolve escalated issues and perform in-depth troubleshooting with the IT team
• Provide support with on-site or remote flexibility, heavy travel, and potential after-hours urgent support

Explore IT Field Technician at Links Healthcare. Review requirements and application details.