IT Technician

• Provide end user support to VC3 clients via inbound phone, email, and webchat, following an ITIL-founded triage model
• Troubleshoot hardware, applications, VPN/remote access, network drives, DNS, and workstation performance issues
• Support user account management in Active Directory, Exchange, and O365, including account setups/terminations, password resets, email updates, and permission changes
• Perform IMAC requests, software installs, and system updates
• Manage mobile and telephone support, including mobile email setup, phone system adjustments, call forwarding, and extension updates
• Investigate spam/phishing emails, secure compromised email accounts, and complete malware scans and removal
• Escalate out-of-scope issues to the appropriate elevated team
• Update tickets, change logs, internal guides, and knowledge base articles
• Participate in the on-call rotation (1 week every 3–4 months)
• Perform additional duties as required

IT Service Technician I

• Design, test, and maintain deployment packages for software, drivers, and configurations across the desktop environment.
• Own the Microsoft Intune environment, including device provisioning, compliance policies, application deployment, and reporting.
• Build scripts and lightweight tools to automate desktop support workflows such as onboarding, patching, and software updates.
• Identify friction in support workflows and co-develop fixes with IT technicians to improve speed and reliability.
• Document deployments and automation procedures and provide hands-on training to drive tool adoption.
• Maintain alignment with security and compliance requirements and evaluate the Microsoft endpoint ecosystem for future adoption.

IT Technician jobs in Canada

IT Service Technician I

Senior IT Project Technician, Technicien·ne sénior·e Projets IT