IT Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform complete hardware repair, maintenance, and security tasks, including cleaning, component replacement, and in-depth diagnostics
• Execute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores as needed
• Test solutions for accuracy, document work, and provide recommendations for ongoing system health

Explore IT Regional Service Technician at The 20 MSP. Review requirements and application details.