IT Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support.
• Provide customer support both onsite and remotely using connection software, ensuring thorough documentation and follow-up for every interaction.
• Prioritize and resolve tickets by following established SOPs and KB articles, meeting or exceeding KPI goals.
• Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions.
• Perform complete hardware repair, maintenance, and security tasks, including cleaning, component replacement, and in-depth diagnostics.
• Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts.
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites.
• Back up data and perform system restores as needed.
• Test solutions, document work, and provide recommendations for ongoing system health.
• Travel onsite to local clients in the Bozeman service area, with occasional travel to Big Sky, Livingston, and Three Forks.

Explore IT Regional Service Technician at The 20 MSP. Review requirements and application details.