IT Technician

• Provide remote IT assistance and resolve employee support issues
• Escalate complex issues to higher-tier personnel
• Take ownership of issues and follow through with end users and IT staff
• Track support calls in the help desk ticketing system
• Monitor daily system backups and ensure their integrity
• Resolve application and software issues involving servers, databases, and mission-critical systems
• Perform desktop-level hardware and software installations, upgrades, backups, and configuration
• Record, track, and document problem-solving processes through final resolution
• Create and maintain documentation for system configuration, mapping, processes, and service records
• Ensure connectivity of servers, shared software, and applications
• Monitor and test system performance and prepare performance reports
• Perform preventative maintenance, including service packs, patches, hotfixes, antivirus software, and device cleaning
• Use diagnostic utilities and troubleshooting techniques
• Resolve or route email, network connectivity, computer, and application issues
• Document and route support cases to appropriate groups
• Participate in an on-call rotation

IT Technician jobs in Ohio

IT Concierge Technician