IT Technician

• Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
• Provide customer support onsite and remotely using connection software
• Thoroughly document and follow up on every customer interaction
• Prioritize and resolve tickets using established SOPs and KB articles while meeting or exceeding KPI goals
• Troubleshoot advanced desktop issues, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
• Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
• Run network cables, install patch panels, and set up racks/enclosures using wiring schemas, tools, and layouts
• Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
• Back up data and perform system restores
• Test solutions, document work, and provide recommendations for ongoing system health
• Travel onsite to local clients’ premises

IT Regional Service Technician

• Troubleshoot and provide resolutions for client technology issues
• Serve as the initial point of contact for clients seeking remote technical assistance
• Ensure reliable technology resolutions
• Build client relationships through active listening and empathetic behavior
• Contribute to a collaborative team environment
• Discover and implement resolutions efficiently through critical thinking
• Tailor explanations of complex technical concepts to clients of all skill levels
• Empower clients by making technical concepts understandable

IT Technician jobs in Texas

IT Regional Service Technician

IT Systems Technician – On Site