IT Technician

• Deliver first- and second-line IT support for staff across the organisation
• Manage incidents and requests through Jira Service Management within agreed SLAs
• Maintain accurate ticket records and escalate issues appropriately
• Produce and maintain knowledge-base articles
• Provide customer service in person, over the phone, and via remote tools
• Support Windows 11+, macOS 26+, and iOS devices
• Administer Microsoft 365, Azure AD, Intune, and Autopilot
• Provide first-line support for internally developed tools
• Support Joiner-Mover-Leaver processes and IAM audits
• Perform basic network troubleshooting and audio-visual support
• Provision and configure laptops, mobile devices, and peripherals
• Maintain hardware asset records and manage repairs, warranties, and hardware lifecycle tasks
• Support office moves and hardware relocations
• Collaborate with Infrastructure, Architecture, Development, and Data teams and third-party vendors
• Contribute to technology rollouts, upgrade testing, and project delivery
• Perform administrative user management in AD, Exchange, and Intune
• Maintain compliance with LCCC policies and processes
• Support and train colleagues in specialist areas
• Communicate system status and resource needs
• Seek customer feedback through surveys
• Maintain proactive system maintenance, including certificates, security, and updates
• Maintain Cyber Essentials Plus security standards and promote user awareness
• Monitor technological innovation relevant to LCCC

Explore IT Service Desk Technician at Low Carbon Contracts Company. Review requirements and application details.