IT Technician

• Respond to onsite service requests for desktops, laptops, printers, and network infrastructure
• Troubleshoot and diagnose IT issues across Windows, macOS, and multi-site networking environments
• Support customers via phone, email, and ticketing systems
• Gather information and provide status updates
• Collaborate with the MITS Service Desk team, field leadership, and customers to resolve technical issues
• Document troubleshooting steps, solutions, and outcomes in ConnectWise
• Meet Service Level Agreements by responding promptly and resolving issues on the first visit whenever possible
• Maintain professional communication and customer service during site visits
• Perform onsite equipment handling and installation
• Identify process improvement opportunities and share findings with the technical team
• Travel throughout the Salt Lake, UT metropolitan area to customer sites
• Work independently in the field with remote support from the MITS Service Desk and field leadership

Explore IT Services Field Technician at Pacific Office Automation. Review requirements and application details.