Implementation Specialist

• Own end-to-end implementation and technical onboarding of assigned customers
• Gather requirements, perform business analysis, design solutions, configure systems, test, and deploy implementations
• Drive implementation projects, manage project plans, milestones, timelines, dependencies, and priorities
• Serve as a key customer contact, manage expectations, communicate project status and deliverables, and escalate issues
• Manage project planning, issue management, documentation, status updates, and customer communication
• Translate customer needs into clear business and technical requirements and project deliverables
• Coordinate cross-functional teams, resources, customer requests, dependencies, and timelines
• Coordinate and manage User Acceptance Testing, including preparation, end-user coordination, issue resolution, and acceptance sign-off
• Communicate completed initiatives, deliverables, and implemented solutions to customers and internal stakeholders
• Identify process improvements and improve implementation processes, tools, templates, documentation, and team operations
• Contribute to the Knowledge Base
• Develop product expertise and support troubleshooting, product configuration, and implementation-related questions
• Support customer meetings, presentations, documentation, and other project deliverables
• Progress toward independently leading implementations, product deliveries, customer communication, troubleshooting, and process improvements within 12 months

Implementation Specialist jobs in Bulgaria

Implementation Consultant II