Implementation Specialist

• Develop and maintain customer relationships with all relevant individuals in the district at all levels
• Perform regular customer visits
• Manage, coach, and direct all customer engineers in the district
• Handle salary planning, career planning, corrective actions, objectives, and performance appraisals
• Provide formal updates to employees on business, new hires, and new products
• Initiate business reports
• Serve as the prime interface with Product Divisions for technical support, training, spares, and reliability
• Monitor the CSD Award Program and mentor program
• Execute escalation procedures
• Lead account planning with the District Sales Engineer
• Provide system sales support plans to CSD Management, Sales, and Field Engineering
• Prepare financial forecasts and manage district cost efficiency
• Plan, report, and execute system installations, including pre-facility and start-up meetings and process support identification
• Manage RMA procedures and measure engineer effectiveness
• Manage the accuracy, understanding, and updating of Customer Engineer hours tracking
• Conduct personal cross-checks and signatures and take corrective actions with customer engineers

Explore Manager, Customer Engineer – PDC at Applied Materials. Review requirements and application details.