Implementation Specialist

• Support end-to-end implementation of program launches and expansions for Virtual Peaker clients
• Serve as a point of escalation during implementation and build trusted relationships
• Manage and mentor a team of implementation staff, setting expectations and providing feedback
• Improve implementation processes and documentation
• Own implementation KPIs
• Lead implementation of new program and product launches with Virtual Peaker clients
• Deliver programs and products accurately, on time, and with seamless handoffs
• Perform other relevant and appropriately scoped duties as assigned that contribute to Virtual Peaker’s success

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