Implementation Specialist

• Onboard Premium and Pro customers from signup to launch
• Provide administrative, technical, and educational support during implementation
• Configure client accounts according to specifications and requirements
• Coordinate, tailor, and conduct training for admins, travelers, executives, and other stakeholders
• Recommend rollout strategies, implementation timelines, and internal communications
• Serve as the first client contact during implementation
• Conduct consultative conversations to collect customer requirements
• Provide data-driven best-practice recommendations
• Manage platform rollouts and provide adoption guides, templates, and recommendations
• Provide technical support for marketplace integrations and custom API solutions
• Monitor post-implementation booking behavior and proactively offer support
• Collaborate with Sales, Account Management, Product, Engineering, and Finance
• Analyze implementation work and improve individual and team processes
• Continuously execute, assess, improve, and repeat processes

Implementation Specialist jobs in Massachusetts

Implementation Specialist, Travel