Implementation Specialist

• Lead implementation and onboarding of new physician practices and healthcare organizations
• Coordinate implementation plans with Sales and Operations
• Conduct on-site and virtual implementation meetings and training for clinical and administrative staff
• Educate teams on laboratory testing programs, patient identification, specimen collection, test ordering, requisitions, shipping, documentation, result access, and medical-necessity requirements
• Integrate laboratory testing into existing clinical workflows
• Provide hands-on support during initial patient testing when appropriate
• Ensure practices have necessary supplies, educational materials, training resources, and implementation support
• Follow up with newly implemented accounts to assess adoption and resolve workflow, specimen, ordering, training, and implementation issues
• Provide refresher training and ongoing support
• Assist with transitioning accounts to routine operational support
• Build and maintain relationships with healthcare providers and clinical staff
• Serve as liaison between customers and internal Sales, Laboratory Operations, Client Services, Billing/Reimbursement, and technical teams
• Communicate implementation status, risks, challenges, and follow-up needs to internal stakeholders
• Participate in pre-implementation discussions, sales meetings, conferences, customer events, clinical education programs, and national product or program launches
• Assist with developing and improving training materials, implementation guides, checklists, and clinical resources
• Identify customer-experience improvements and communicate customer and field feedback to internal teams

Implementation Specialist jobs in North Carolina

Clinical Implementation Specialist