Implementation Specialist

• Install, maintain, and repair customer equipment to support continuous operations and satisfaction
• Own customer problems and incidents through resolution or appropriate escalation in line with service-level requirements
• Service low-complexity financial and ATM products, including minor repairs and module-level component replacements
• Support PCs, workstations, peripherals, printers, retail point-of-sale systems, ATMs, kiosks, and proof encoders
• Perform second-line maintenance on ATMs and kiosks
• Assist with site preparation, cable installation, equipment staging, minor testing, modular swaps, and unit replacements
• Respond to customer concerns by resolving issues or escalating them appropriately
• Build effective customer relationships and maintain communication with customer contacts
• Represent NCR Atleos professionally at customer sites
• Perform preventative maintenance, diagnostics, repairs, and component replacements
• Follow security procedures when working on ATMs or within financial institutions
• Safeguard company assets, including tools, software, vehicles, documentation, and intellectual property
• Maintain spare-parts inventory and accurate parts records
• Report service calls, activities, expenses, and customer asset information accurately and promptly
• Capture information supporting invoicing and billing
• Manage daily assignments through dispatching or automated scheduling reports
• Coordinate with call-center personnel and security escorts when required
• Meet assigned productivity and service-performance measures

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