Implementation Specialist

• Forecast financial, manpower, and operational requirements for key businesses, including start-up, warranty, service agreements, and paid service
• Identify and pursue service agreement business with marketing and sales
• Manage start-ups according to time and cost requirements
• Manage local inventories and RMA procedures
• Maintain DSO according to goals
• Manage system start-up and warranty costs under reserve
• Ensure customer satisfaction with company service and system performance
• Interview, hire, and train customer engineers to support regional business
• Communicate business progress and related actions
• Set goals and control achievements
• Establish training and career development plans
• Ensure appropriate safety practices among customer engineers
• Develop customer engineer skills and managerial or specialist talent
• Escalate system downs according to valid escalation procedures for earliest return to service
• Report in a timely and accurate manner
• Achieve guaranteed uptime and other parameters sold to customers
• Promote quality improvement processes to reduce cycle time, improve technical performance, and empower the workforce

Implementation Specialist jobs in South Korea

Manager, ETCH Customer Engineer