Implementation Specialist

• Execute end-to-end platform deployments across Google SecOps and/or Microsoft Sentinel for new customers
• Onboard log sources, configure data connectors, and validate ingestion pipelines
• Load and deploy TENEX security content, including parsers, dashboards, detections, and playbooks, into customer SIEM/SOAR environments
• Work from standardized playbooks to deliver MDR coverage within target SLOs
• Troubleshoot connectivity, ingestion, and configuration issues during deployment
• Train customers to navigate, understand, and gain value from their deployed platform
• Document deployment configurations and handoff notes for the ongoing support team
• Manage multiple concurrent customer deployments
• Escalate technical blockers to Senior Engineers or Manager when appropriate

Forward Deployed Implementation Engineer

• Lead technical deep-dive discovery with Account Executives and map customer infrastructure to Cloudflare architectures and bespoke solutions
• Define scope, success criteria, and technical evaluation plans for Proofs of Concept and Technical Validations
• Deliver tailored technical presentations, architectural diagrams, and demonstrations
• Address technical objections, security compliance questions, and edge-case architectural requirements during sales cycles
• Ensure suitable customer, partner, or Cloudflare Professional Services deployment strategies are included in proposals
• Oversee technical onboarding and implementation without executing the implementation
• Design migration and onboarding blueprints, including DNS migrations, Zero Trust rollouts, and WAF tuning guidance
• Act as lead consultant for customer engineering teams and provide configuration best-practice guidance
• Partner with Account Executives on discovery, demos, onboarding, technical health, risk, and expansion strategy
• Monitor customer health scores and telemetry to accelerate time-to-value and reduce deployment risk
• Carry a variable quota tied to new business acquisition and/or account growth
• Identify cross-sell and up-sell opportunities based on product usage data
• Lead technical Quarterly Business Reviews for C-level executives
• Serve as a trusted technical advisor throughout onboarding, maturity, renewal, and expansion
• Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation
• Partner with Enablement to create technical resources, SOPs, architectural best practices, and technical guides
• Educate internal teams and customers on technical deliverables and best practices

Implementation Specialist jobs in United Arab Emirates

Forward Deployed Implementation Engineer

Senior Customer Engineer – Sub-Saharan Africa