Infrastructure Engineer

• Carry out agreed operational procedures under instruction and according to documented methods
• Assist with maintenance, installation, and problem resolution activities
• Assist with virtual and physical infrastructure, network, and storage builds and rebuilds in laboratory and customer environments
• Create, improve, and maintain accurate technical documentation
• Assist with routine maintenance of IT platforms to ensure secure and efficient operation
• Contribute to small project build and implementation, including testing and transition activities
• Record time, progress, and outcomes accurately
• Assist with planning and implementation of maintenance and installation work
• Follow support and maintenance procedures at customer sites while accompanied or supervised
• Investigate operational problems and incidents, escalating issues beyond current experience
• Follow applicable security procedures and understand service-level agreement requirements
• Complete formal study within the agreed timeframe
• Learn Agile and DevOps practices through team ceremonies
• Develop familiarity with software supporting Cross Domain products, including Java-based components
• Share learning with peers and other apprentices
• Suggest improvements to processes, templates, and documentation

Cross Domain Infrastructure Engineer

• Support and maintain enterprise Cisco switching, routing and wireless environments.
• Troubleshoot complex LAN, WAN, wireless and connectivity issues.
• Perform root cause analysis and implement corrective actions.
• Monitor network performance, availability and capacity.
• Administer Active Directory environments, including Domain Controllers, Group Policy, DNS, DHCP, and Sites & Services.
• Support Microsoft 365 identity and access services.
• Administer MFA, NPS and Conditional Access controls.
• Maintain critical infrastructure and core platform services.
• Operate and maintain network monitoring solutions such as ManageEngine or equivalent platforms.
• Investigate alerts and incidents, driving issues through to resolution.
• Manage incidents, problems and changes using an enterprise ITSM platform.
• Contribute to continuous service improvement initiatives.
• Support SCCM and Intune environments.
• Manage patching, software deployment and endpoint compliance activities.
• Maintain endpoint management standards and operational effectiveness.
• Act as a key technical liaison between internal stakeholders and managed service providers.
• Coordinate resolution of operational issues and service delivery concerns.
• Ensure third-party providers meet agreed service expectations.
• Deliver server upgrade and migration activities.
• Perform file server migration, cutover and decommissioning tasks.
• Complete DFS migration activities while maintaining service continuity.
• Support infrastructure modernisation initiatives and operational improvements.
• Develop and maintain technical documentation, runbooks and operational procedures.
• Ensure infrastructure records remain current and accurate.
• Provide operational knowledge transfer and continuity support.
• Work within complex enterprise environments, taking ownership of infrastructure issues from investigation through to resolution.
• Balance operational responsibilities with project-based deliverables.

Infrastructure Engineer jobs in Australia

Cross Domain Infrastructure Engineer

Network & Systems Engineer – Infrastructure Operations