Infrastructure Engineer

• Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu
• Configure, secure, maintain, and monitor workstations, laptops, and peripherals
• Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
• Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
• Monitor infrastructure and endpoints to proactively identify and resolve issues
• Support and maintain telephony systems, including 3CX
• Log, track, and resolve incidents and service requests using Freshservice, Jira, or similar ticketing systems
• Escalate complex issues to third-line support or external vendors when required
• Follow, maintain, and contribute to SOPs, technical documentation, and knowledge base articles
• Assist with employee onboarding and offboarding, including device provisioning and access management
• Ensure compliance with IT security policies, best practices, and company standards
• Participate in continuous improvement of IT processes, tools, and user experience

Infrastructure Engineer jobs in Cyprus

IT Support – Infrastructure Engineer