Infrastructure Engineer

• Administer the Group’s systems and ensure the availability of infrastructure, applications, and backups
• Analyze and resolve Level 2 and Level 3 technical incidents
• Maintain and develop scripts to automate operations
• Manage production releases for application enhancements
• Participate in monitoring and testing the Disaster Recovery Plan (DRP)
• Contribute to architecture evolution projects and the deployment of new technical solutions
• Ensure that new solutions are consistent with the existing environment
• Participate in projects involving VMware, Linux EDR, VDI, vulnerability scanning, monitoring, CMDB, Linux IAM, firewall segmentation, and business application upgrades

Systems & Infrastructure Engineer

• Architect, optimize, and support the cloud-based communication ecosystem as the primary NICE CXone subject matter expert
• Troubleshoot, expand, and build advanced workflows in complex existing routing scripts
• Design, develop, and deploy conversational AI solutions, AI agents, LLMs, web/chat bots, and Agentic voice agents
• Engineer, support, and troubleshoot real-time API integrations between NICE CXone, Salesforce, ServiceNow, and EPIC
• Implement, manage, and optimize fraud protection products and voice biometrics
• Lead technical troubleshooting, root-cause analysis, and permanent solutions for major platform events and outages
• Mentor CCaaS Analysts and Engineers in scripting, AI, and integration methodologies
• Implement proactive monitoring and verify service quality
• Maintain documentation of architectures, scripting logic, integration data flows, and SOPs

• Work on individual projects or collaborate with peers
• Contribute to design, implementation, pre-sales support, and client engagement phases
• Attend technical training courses
• Support business initiatives and business development
• Design and implement Cloud, Hybrid Cloud, and On-Premises infrastructure solutions
• Contribute to architecture and integration engagements across modern data center environments
• Guide clients through their digital transformation and infrastructure modernization strategies
• Conduct architecture studies and technical analyses, including proofs of concept (POCs), architecture and design documentation, workshops, benchmarks, and presentations
• Analyze applications and technical dependencies to assess their transformation to Cloud Native or Hybrid Cloud architectures
• Develop application migration and modernization roadmaps, including replatforming, containerization, automation, and operations optimization

Technical Consultant – Cloud & Hybrid Infrastructure Solutions Engineer

• Design, implement, maintain, and continuously improve infrastructure systems supporting PSI’s global business operations
• Design, implement, maintain, and improve Windows and Linux server infrastructure
• Manage and maintain virtualization, storage, and backup platforms
• Administer Windows Active Directory and Public Key Infrastructure (PKI)
• Support enterprise applications and services hosted on Windows and Linux platforms, including email and business systems
• Manage monitoring, patch management, configuration management, and access control services
• Plan and execute OS patching and infrastructure upgrades according to company policies
• Lead small and medium-sized infrastructure projects and participate in larger infrastructure initiatives
• Perform qualification, validation, troubleshooting, and performance optimization of infrastructure systems
• Maintain accurate infrastructure asset inventory, warranties, and related services
• Coordinate with infrastructure vendors, including tracking deliveries, contract execution, and vendor activities
• Develop and maintain technical documentation, procedures, and system standards
• Collaborate with Network & Connectivity and Cloud & Modern Workplace teams on cross-domain initiatives

Infrastructure Engineer jobs in France

Systems & Infrastructure Engineer

Infrastructure Engineer

Technical Consultant – Cloud & Hybrid Infrastructure Solutions Engineer

IT Infrastructure Engineer – Windows, Active Directory, VMware