Inside Sales

• Lead, coach, and develop a team of Inside Sales Consultants
• Conduct regular one-on-one coaching sessions focused on performance and professional growth
• Monitor call quality and provide constructive feedback to improve results
• Support employee engagement, development, and retention
• Conduct performance reviews and assist with performance management conversations
• Foster a positive, accountable, and high-performing team environment
• Monitor daily call Centre operations and support departmental objectives
• Serve as Manager on Duty (MOD) on a rotating basis
• Ensure schedule adherence, staffing coverage, and operational efficiency
• Assist with inbound and outbound call activity during high-volume periods when required
• Evaluate calls using established quality standards and scorecards
• Track team performance metrics and identify opportunities for improvement
• Participate in recruiting, interviewing, onboarding, and training new team members
• Partner with internal stakeholders to support business initiatives and continuous improvement efforts
• Support organizational changes and communicate updates effectively to the team
• Book qualified appointments for Renewal by Andersen Design Consultants throughout British Columbia and Alaska

Explore Inside Sales Centre Supervisor at Dunn Hospitality Group. Review requirements and application details.