Inside Sales

• Sell to customers by phone or email using negotiating and convincing techniques to generate sales and maximize gross profitability
• Respond to customer email or telephone inquiries in a timely manner
• Maintain master customer data in respective systems
• Qualify, prepare, and load offers/quotations and proactively follow up to maximize purchase order placement
• Review and process customer purchase orders in line with SOX compliance
• Share responsibility for revenue and gross margin for selected customers
• Perform proactive backlog management and inform customers of possible delivery delays
• Coordinate technical questions with account managers, field application engineers, and service functions
• Support team members in preparing responses to customer inquiries and quotation requests
• Request customer information on pricing and competition to support supplier negotiations
• Interface with Purchasing/Procurement, Business Services, Warehouse, Credit & Collections, and Quality
• Participate in team meetings, in-house training, and supplier training/meetings
• Manage customer concerns and claims and register them in the applicable system
• Review and update reports
• Occasionally visit assigned customers with FAE/AM to improve customer relationships
• Handle customer sample requests and follow up as part of demand creation
• Participate in sales promotional activities

Inside Sales jobs in Serbia

Inside Sales Representative III