Inside Sales

• Close incoming sales opportunities by selling product benefits to meet short-term goals, objectives, and quotas
• Assist customers with order placement and provide product information and advice
• Recommend products, services, and solutions that fulfill customer needs
• Deliver service meeting Sales, Quality, and Productivity metrics and exceed daily and monthly targets
• Recognize, document, and escalate customer issues or trends through appropriate channels
• Maintain product knowledge by attending training workshops and staying current on product materials
• Perform other duties assigned by management within the scope of employment and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System

Inside Sales Specialist

• Close incoming sales opportunities by selling product benefits to meet short-term goals, objectives, and quotas
• Assist customers with order placement and provide product information and advice
• Recommend products, services, and solutions that fulfill customers’ needs
• Deliver service meeting department metrics for Sales, Quality, and Productivity
• Overachieve daily and monthly targets
• Recognize, document, and escalate customer issues or trends through appropriate channels
• Maintain product knowledge by attending training workshops and keeping product materials up to date
• Perform other assigned duties within the employment category and support the effective implementation, maintenance, and continual improvement of TDCX’s Quality Management System