Insurance

• Lead day-to-day delivery for TRM offers, ensuring service quality, responsiveness and alignment with contractual commitments
• Act as the primary China-based point of contact for key external stakeholders, internal teams and local partners
• Establish operating procedures, escalation protocols, training programmes and quality controls to support consistent and scalable delivery
• Coordinate security assistance cases, service requests and operational responses, escalating complex or high-risk matters appropriately
• Provide timely, practical travel risk and security advice to Mandarin- and English-speaking stakeholders
• Monitor service performance, prepare regular management reports, identify trends and recommend improvements to processes and client outcomes
• Build local knowledge, partner networks and operational capability as demand grows
• Capture lessons learned, maintain service documentation and support the ongoing development offering
• Undertake other reasonable duties supporting the Operational Security team and broader business objectives

Explore Senior Consultant, Travel Risk Management at Control Risks. Review requirements and application details.