Insurance

• Handle 50–150 inbound and outbound patient calls per day using Weave
• Answer treatment inquiries and schedule appointments
• Manage provider calendars and guide prospective psychiatry and TMS therapy patients through intake
• Assist with general administrative requests
• Conduct appointment confirmations, cancellations, and reschedules in English and Spanish
• Address non-clinical questions about psychiatry, TMS therapy, and mental health services
• Maintain accurate patient records and organize digital intake workflows
• Update patient charts and manage daily calendar tasks using Google Workspace and GoHighLevel
• Verify insurance eligibility and coverage details on payer platforms
• Assist with prior authorization documentation
• Identify administrative bottlenecks and maintain high patient satisfaction

Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

• Answer inbound calls professionally in both English and Spanish
• Make outbound calls for follow-ups, renewals, and policy updates
• Serve Spanish-speaking clients in their preferred language
• Handle general inquiries and route licensing-required questions to licensed staff
• Manage client emails and written correspondence in both languages
• Prepare new business quotes and requotes for personal and commercial lines across multiple insurance carriers
• Gather prospect information and complete initial quote intake
• Prepare and organize quote information for licensed staff review
• Assist with ACORD applications and proposal preparation
• Review coverage options, pricing, and underwriting requirements for accuracy and compliance
• Enter data and manage records in EzLynx
• Process policy changes, endorsements, renewals, cancellations, and general servicing requests
• Handle certificates of insurance, mortgagee updates, and driver/vehicle additions or removals
• Support renewal preparation and pending cancellation follow-up
• Support agents with documentation, follow-ups, and policy-related inquiries
• Handle personal-lines servicing, including auto, homeowners, condo, renters, umbrella, motorcycle, boat, RV, and ATV policies
• Gather commercial-lines underwriting documentation and loss runs
• Prepare submission packages for licensed producers
• Follow up with underwriters and carriers
• Handle COIs, additional insured requests, and endorsements
• Communicate with insurance carriers for quotes, policy updates, and clarifications
• Navigate carrier portals to retrieve documents and submit required information
• Maintain and update client records in CRM systems
• Track policy statuses, renewals, and follow-up activities
• Manage scheduling, calendars, and email triage
• Organize insurance documents, proposals, and policy files
• Support internal teams with reporting, data entry, and workflow management

Insurance jobs in Guatemala

Bilingual Front Desk, Insurance Verification Specialist – Psychiatry, TMS

Insurance Associate