Intake Coordinator

• Receive, organize, and track referrals from community organizations, government agencies, 2-1-1, elected officials' offices, and other approved referral sources
• Serve as an initial point of contact for prospective participants and respond to inquiries and referrals within established program timelines
• Conduct preliminary eligibility screenings and participant intake assessments
• Explain housing stability and eviction prevention services, eligibility requirements, documentation, and next steps
• Coordinate participant enrollment and referrals to Case Managers, Housing Navigators, and supportive service programs
• Identify and escalate urgent housing needs, including imminent eviction, homelessness, or safety concerns
• Maintain accurate referral and enrollment records, including follow-up activities and contact attempts
• Collect, review, and organize income verification, housing documentation, identification, and other participant records
• Maintain referral, eligibility, intake, and enrollment information in Salesforce and other systems
• Conduct initial quality assurance reviews and monitor program performance indicators
• Resolve documentation discrepancies, maintain data integrity, and support reporting
• Provide administrative and documentation support for reporting, monitoring, audits, and reimbursement processes
• Collaborate with Case Managers, Housing Navigators, program staff, referral partners, and community organizations
• Participate in team meetings, training, quality assurance reviews, and process improvement initiatives
• Ensure compliance with program requirements, organizational policies, confidentiality standards, and procedures
• Provide welcoming, compassionate, trauma-informed, and culturally responsive assistance

Explore Intake Coordinator, Housing Stability – Eviction Prevention at City Heights Community Development. Review requirements and application details.