Intake Coordinator

• Receive incoming authorization requests from providers via fax, portal, and telephone
• Create events or transactions by lines of business for utilization management teams to review and decide requests
• Contact provider offices for additional clinical information
• Research member eligibility and primary care selection
• Document and maintain telephone calls, admissions, referrals, messages, forms, and logs
• Work with providers and members to resolve complex and urgent issues
• Involve appropriate personnel and departments across the organization
• Enter authorization requests for inpatient stays and outpatient requests into information systems
• Represent Medical Management in system user groups and other health data system organizations
• Attend organization-wide and department staff meetings
• Maintain professional growth through self-directed learning and professional, civic, and community organizations
• Perform other duties assigned by Intake and Outreach Coordination leadership