Intake Coordinator

• Manage assigned referrals from receipt through completion and readiness for scheduling
• Review incoming referrals for completeness, accuracy, and eligibility in accordance with home health guidelines
• Obtain required documentation from referral portals and external sources
• Review clinical documentation for regulatory and organizational compliance
• Upload and organize clinical records in appropriate systems
• Obtain missing or incomplete documentation
• Verify the ordering physician will sign required physician orders before admission
• Conduct welcome calls with patients and/or caregivers
• Explain services and set expectations
• Assign appropriate disciplines, including skilled nursing and therapy services, based on clinical needs and physician orders
• Notify scheduling staff when referrals are complete and ready for visit scheduling
• Provide explanations of benefits to patients, families, and community contacts
• Monitor referral progress and enter delay notes when needed
• Follow up on outstanding items to move referrals toward admission
• Serve as liaison between referral sources, patients, physicians, and internal teams
• Maintain communication regarding referral status and outstanding requirements
• Collaborate with Intake Analysts, clinicians, and scheduling teams
• Maintain accurate records of referral activity, communications, and status updates
• File referral documentation for auditing and compliance
• Abide by all regulations, policies, procedures, and standards
• Perform other duties as assigned

Explore Weekend Intake Coordinator at Addus HomeCare. Review requirements and application details.