Intake Specialist

• Contact new referrals promptly and efficiently, ideally within established response time targets
• Guide families through the onboarding and intake process from referral to service initiation
• Provide exceptional customer service and support throughout the intake journey
• Maintain accurate and complete client records and documentation
• Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
• Track referral progress and ensure all intake requirements are completed
• Follow up with families regarding documentation, appointments, and onboarding requirements
• Maintain confidentiality and compliance with healthcare documentation standards
• Support intake reporting and administrative workflows
• Ensure a positive experience for families while meeting productivity and performance targets