Intake Specialist

• Monitor workflow performance to identify bottlenecks and system performance issues
• Investigate reported workflow issues and escalate critical functionality issues to Managers, Development Team, and IT Service Desk
• Troubleshoot and administratively intervene in workflow requests, including cancelling and restarting requests, redirecting tasks, executing update queries, and resolving workflow errors
• Execute daily data quality queries to expose and correct requests requiring intervention
• Administer the Matter Review workflow process, user groups, notification templates, and business rules
• Respond to firm-wide email and telephone inquiries regarding workflow functionality, process requirements, and request status
• Coordinate with Business Intake staff in Chicago, London, and Hong Kong to handle queries and resolve issues
• Manually input data into Aderant and ICM Conflicts Manager for administrative matter openings and revisions
• Review user feedback and recommend product enhancements and bug fixes
• Contribute to test plan creation and participate in C3 release functionality and integration testing
• Plan and provide workflow support coverage during global firm emergencies, outages, and holidays
• Perform other duties as assigned or required to meet Firm goals and objectives

Intake Specialist jobs in Illinois

Business Intake Workflow Specialist