Intake Specialist

• Support the MPG ABA Leadership team by converting new patient inquiries into active cases
• Support clients throughout the intake and authorization process
• Troubleshoot intake, scheduling, billing, and general clinical operations issues with leadership, intake, operations, and administrative teams
• Contact all new ABA inquiries within 24 hours and follow up via email, phone, and text as needed
• Assist patients with intake paperwork and ensure documentation is complete, accurate, and properly filed
• Provide prompt, professional, and compassionate patient support
• Make reminder calls to support engagement, conversions, and participation
• Oversee the insurance coordinator’s benefits reports and family follow-ups
• Complete and track initial and ongoing out-of-network insurance authorizations
• Document intake steps in designated trackers and systems
• Enter new patients accurately into ProviderPoint or other designated EHR systems
• Create and maintain ABA evaluation templates aligned with service-line needs, payer requirements, and clinical standards
• Review and approve ABA evaluations before finalization
• Monitor assessment tools and industry best practices
• Improve ABA and evaluation workflows to enhance clinical quality and operational efficiency
• Educate current and prospective patients about MPG’s ABA services
• Conduct outreach through in-person and virtual events, telephone, email, and other approved methods
• Build relationships with physicians, therapists, and community referral sources
• Document leads, outreach activities, follow-ups, and outcomes
• Collaborate with leadership and intake teams to improve patient engagement and referral conversion
• Attend community and networking outreach events, including required team onsite events

Explore ABA Outreach, Intake Specialist at Arc Partnership. Review requirements and application details.