Intake Specialist

• Receive and process incoming prescriptions, accurately entering complete and compliant patient and medication information into the pharmacy system
• Identify and resolve prescription discrepancies, collaborating with internal pharmacy teams and escalating issues requiring clinical intervention
• Clarify prescription details with providers, enter verbal orders in compliance with policy, and document all interactions in the pharmacy system
• Assist leadership with intake reporting and data tracking
• Monitor workflow trends to identify process-improvement opportunities
• Support high-volume or special project needs
• Collaborate with pharmacists, technicians, and internal teams to maintain a smooth intake process
• Cross-train across workflows and provide guidance to team members as needed
• Maintain compliant documentation while adhering to federal and state regulations, HIPAA requirements, and internal quality standards
• Perform other duties assigned by the Intake Specialist Lead or Automation Operations & Intake Manager
• Attend regular meetings with Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams