Inventory Specialist

• Manage the full lifecycle of payment terminals and hardware, including POS units, PIN pads, and accessories, within Salesforce CRM
• Log equipment shipments, deployments, swaps, returns, repairs, and deactivations
• Coordinate with field technicians, shipping/logistics partners, and internal teams to maintain accurate Salesforce stage updates
• Review, process, and resolve hardware-related customer support tickets and requests
• Ensure terminal displacement, replacement, and retrieval tickets are closed and documented according to company SLA standards
• Act as the internal point of contact for hardware status inquiries from Support, Sales, and Account Management
• Maintain accurate terminal inventory, serial numbers, merchant account bindings, and status tags in Salesforce
• Perform data cleanups and cross-functional checks to eliminate duplicate records and status discrepancies
• Align Salesforce terminal data with Finance/Billing systems to ensure accurate equipment billing
• Lead data-side execution for quarterly and annual hardware and operational audits
• Validate, verify, and archive open support and deployment tickets
• Reconcile system inventory totals against billing records without physical stock counting

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